CONTACT
Three inboxes, and a person on the end of each.
Sales, technical support and everything else, each read by a different team. The Help Desk runs 8:00 to 18:00 GMT/BST. Eight of the questions people write in with are answered further down this page, which is usually quicker than waiting for a reply.
- 3
- Inboxes, each read by a different team
- 8.5 hrs
- Help Desk day, GMT/BST
- 14 days
- Free trial, no card
- 8
- Questions answered on this page
REACH US DIRECTLY
Write to the right one and skip a day.
Each address goes to a different team. The form beside this reaches the sales inbox, so if you need technical support or have a general enquiry, emailing the address directly gets you to the right team faster.
- SALES
- sales@livesign.uk
Pricing, quotes, Business and Enterprise plans, perpetual licences, hardware orders and reseller enquiries.
- TECH SUPPORT
- support@livesign.uk
Existing customers with a player, CMS or deployment problem. Include your CMS address and the player platform and you will skip a round trip.
- INFORMATION
- info@livesign.uk
Anything that is neither of the above: press, general questions, or a correction to something published on this site.
Support Help Desk: 8:00–18:00 GMT/BST.Messages arriving outside those hours are picked up the next working morning.
Send us a message
WHERE TO START
Six reasons people write in, and the fastest route for each.
Several of these are answered on a page already. Sending you there first is not a brush-off, it is just faster than a reply.
You want to try it before talking to anyone
Start the 14-day trial instead of writing to us. It comes with your choice of two Live Players and needs no card. You do not need a screen to try the CMS, though you will need one to see the players do anything.
Start the trialYou need a price for a specific number of screens
Sales, or the pricing page first. Published rates cover the Professional plan and the perpetual licence; Business, Enterprise and hardware are quoted, and a quote is faster if you send screen count, sites and platform mix in the first message.
See published pricingA screen is black and you are already a customer
Tech Support, with your CMS address, the player platform and what changed most recently. The Help Desk runs 8:00 to 18:00 GMT/BST, so a message sent outside those hours is answered the next working morning.
Email Tech SupportYou want to resell or white-label the platform
Read the partner terms first, because the published setup fees and discounts answer most of the opening questions, and one of the three programmes may turn out not to apply to you at all.
The partner programmeYou are comparing us with another platform
The comparison page puts LiveSign next to Yodeck, ScreenCloud, OptiSigns and Rise Vision with every figure dated and sourced, including three rows where the other platforms are ahead. Then ask sales about the parts a table cannot settle.
The comparison tableSomething on this site is wrong
Tell us at info@livesign.uk. Competitor prices and platform support change constantly, and a figure we have published that has gone stale is our problem to fix rather than yours to work around.
Report itBEFORE YOU RELY ON US FOR COVER
The Help Desk is a UK working day, and nothing more is promised.
8:00 to 18:00 GMT/BST, Monday to Friday. There is no published out-of-hours line, no weekend rota and no follow-the-sun desk. If a screen goes black at 9pm on a Saturday, the honest expectation is Monday morning.
SLA-based support exists, and it comes with the Business and Enterprise plans rather than with any partner tier. If your network runs somewhere those hours do not overlap your trading day, or a dark screen costs you money by the hour, say so before you buy rather than after. It is a question sales can answer properly, and the answer may be that a different plan is the right one.
Answered before you write
Do I need a screen or display to try LiveSign?
You don't need a screen to try Live CMS, but the 14-day trial comes with access to your choice of two Live Players — to make use of them, you'll need to connect them to a screen.
Can I self-host on the Professional, Business, or Enterprise plans?
You can self-host with support on the Enterprise plan. We'd recommend using Live in the Cloud instead, which is included on all plans except Independent (perpetual licence) pricing.
Can I use LiveSign for video walls?
Yes. Live for Windows drives the largest walls, up to six panels on one canvas from one machine, and Live for BrightSign does it on multi-output players. A setup guide is available in our documentation.
How does Live for webOS know what to play and when?
The webOS player connects to its Live CMS over HTTP or HTTPS, downloads the scheduled content, caches it locally, and plays it from local storage when the schedule says to. Because it plays from cache rather than streaming, a network drop does not blank the screen.
Can the webOS or Tizen players run in an offline signage network?
Yes, for both. Live for webOS and Live for Tizen can run in fully offline networks when an On-Premise Licensing Module is purchased and deployed. That module is an add-on available only with Independent pricing and perpetual licensing, so if an air-gapped or isolated network is a requirement, raise it before you pick a plan rather than after.
Are player licence upgrades included in the plans?
Upgrades are included in the price on Professional, Business, and Enterprise plans. Customers on Independent pricing with perpetual licences purchase upgrades separately; those with Independent subscription licences have upgrades included as long as the subscription stays active.
How often do you release updates for Live for Windows?
We aim to release minor/patch updates every one to two months, and a new major version every 12-18 months.
What are your support hours, and is there out-of-hours cover?
The Help Desk is open 8:00 to 18:00 GMT/BST, which is a UK working day. There is no published out-of-hours or weekend cover. SLA-based support comes with the Business and Enterprise plans rather than with any partner tier. If you run screens in a time zone well outside those hours, or somewhere a black screen on a Saturday costs real money, raise it with sales before you commit rather than discovering it during an incident.
OR SKIP THE CONVERSATION
You can just try it instead.
Fourteen days, your choice of two Live Players, your own content. No card, and no call to sit through first.
From $12/display/month · or buy a perpetual licence outright